Trailerhire.com provides Van & Driver services, Trailer & Driver services, Skip Hire and self drive trailer hire services.

As a service agent, you’ll provide one or more of the following services: trailer, skip, van, or driver hire services to customers in your local area, ensuring a high level of customer satisfaction.

You can apply above by listing your service. We will review your application and send your welcome pack.

Listing your trailer, skip, or service is free. When a customer makes a booking, a 3% service fee is added to the transaction, similar to platforms like Airbnb or Just Eat. There is a 14/86 revenue split, with trailerhire.com retaining 14%. This 14% is reinvested into marketing the platform to generate more business.

Yes, you’ll need to own or have access to the trailers, vans, or skips that you will be hiring out through Trailerhire.com.

You must have the appropriate licences for the vehicles and services you offer, such as a licence appropriate for the trailer you are towing.

To provide the public with a sense of security we require a Security check (DBS) for each Service Agent. Given there will be interaction with families and the elderly this is a mandatory requirement.

You will also be required to be a legal resident in the country you are offering the service.

Bookings are managed through the Trailerhire.com platform. You will be notified via email of any booking requests in your area, you can also manage your availability through the service portal.

No, Trailerhire.com handles all payments from customers. You will receive your earnings through direct transfer to your bank account.

Your earnings depend on the number of bookings you receive and the services you offer. You can set your own rates within our guidelines to remain competitive.

In addition to TrailerHire's SEO and online advertising efforts, Trailerhire provide Service Agents with their own listings page with all of your service offerings listed as well as your bio. These pages can be promoted through local social media advertising or local online advertising.

Yes, you can choose which services you want to provide, such as trailer hire, skip hire, van hire, or driver hire, based on your equipment and qualifications.

We encourage you to be creative with your service offerings e.g. Same day delivery and collection skip hire or late night collect and deliver car transportation.

You can manage your availability through the service agent portal on the Trailerhire.com website. Keep it updated to ensure accurate bookings.

If you are unable to fulfil a booking simply refuse the booking request and state the reason why in the chat with the customer.

If you have already accepted the booking request but need to cancel, you will need to email team@trailerhire.com as well as communicating to the customer before the date of the service offered. The customer will then be refunded in full. Do not suggest an alternative date within the chat as this will disrupt the payment process and increase the possibility of double bookings. Instead simply ask them to book again once they have received their refund.

A 10* experience means going above and beyond for your customers, ensuring smooth communication, punctuality, and providing help or advice where needed during the hire process. Delight the customer and repeat business percentage increases.

Yes, we offer onboarding advice and training videos to help you understand how to use the platform, best practices and tips writing articles and providing services.

If a customer has an issue, you should aim to resolve it swiftly and professionally. We encourage you to stay calm and collected and don't take it personally. We can make mistakes in our effort to serve the customer or in our communications, chat messages can often be miscommunicated, so use tools like Chat GPT to help craft your responses for you. Keep all communications in the chat to ensure accurate record keeping and most importantly keep you safe from verbal agreements.

Your role is to provide the best service you can offer, if communication breaks down regardless of your efforts to resolve, escalate the issue by asking them to email team@trailerhire.com.

Yes, you can refuse a booking if it falls outside of your availability or capacity. However, we encourage you to communicate the reason why you are unable to accept their booking.

At the 'Request to book' stage the customers bank will be charged for the full service, it's imperative you make a decision quickly to avoid upsetting the customer.

Yes, you are required to have appropriate insurance for the vehicles and services you offer. If your country requires public liability insurance we would always recommend this cover.

Customers select your service based upon your listing offering and their needs.

Reviews, listing offerings, proximity to customers location, imagery and price all have an impact on your bookings.

Yes, but it’s important to be clear about your service areas on your profile so customers understand where you operate. You can accept bookings from neighbouring areas if you choose.

Customers will rate your service based on punctuality, professionalism, and the overall experience. Higher ratings increase your visibility on the platform and attract more bookings. You will also be able to review customers who have used your service.

If an emergency arises, contact your local authorities or emergency services. If needed contact our support at team@trailerhire.com Safety is your priority, so follow any necessary safety protocols and keep the customer informed if needed.

Each Service Agent gets their own dedicated page featuring their listed services and trailers. This page can be easily shared on social media or included in marketplace listings, eBay listings, and more. Reviews are crucial for building trust and encouraging repeat business. When customers can pay securely, rate the services they’ve received, and feel confident using the platform, it fosters loyalty and generates ongoing repeat business.