Privacy Policy
Privacy Policy
Last updated: 13 December 2024
Introduction
Welcome to TrailerHire.com, operated by Digitly Limited (“we,” “us,” “our”). Protecting your personal information is important to us, and this Privacy Policy outlines how we collect, use, and protect your data when you use our website and services.
By using TrailerHire.com, you agree to the terms of this Privacy Policy.
1. Data We Collect
We collect the following types of data:
Personal Information: Names, email addresses, telephone numbers, and booking history/preferences.
Payment Information: Payment details, including card information (stored securely with Stripe).
Technical Data: IP addresses, cookies, and device information (via Google Analytics).
2. How We Use Your Data
We use the data we collect for the following purposes:
To facilitate bookings and transactions.
To communicate updates about bookings and services.
To ensure compliance with legal obligations.
3. Data Sharing
We share data with the following third parties:
Stripe: For payment processing.
Google Analytics: For website analytics and performance tracking.
Service Agents: To facilitate bookings and ensure service delivery.
Law Enforcement: When required by law or in response to legal requests.
4. Cookies and Tracking Technologies
We use cookies solely for analytics purposes to enhance user experience and improve website performance. We do not display a cookie consent banner.
5. Your Rights
Under UK GDPR, you have the following rights:
Access: To request access to your personal data.
Correction: To correct inaccuracies in your data.
Deletion: To request the deletion of your data (the “right to be forgotten”).
To exercise these rights, contact us at support@trailerhire.com.
6. Data Security
We implement the following measures to protect your data:
Encryption of sensitive information.
Secure servers for data storage.
Restricted access to authorised personnel only.
7. Data Retention
We retain booking history and account records indefinitely.
Non-essential data is retained for shorter durations as necessary.
8. Data Storage Location
All user data is securely stored on European AWS servers to ensure compliance with data protection regulations.
9. Children’s Privacy
Users under 18 are not permitted to use TrailerHire.com. Additionally, users must be at least 21 years old to hire a trailer.
10. Updates to the Privacy Policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@trailerhire.com
Address: Digitly Limited, Vantage House, Euxton Lane, Euxton, Chorley, Lancashire, England, PR7 6TB
Thank you for trusting TrailerHire.com with your data. We are committed to ensuring its security and your privacy.